Strands of Love does not take responsibility for any hair extension installations, hair extension maintenance, haircuts or colours done by any salon, hair stylist or hair extensionist. We are the supplier of the products only.

We send clients the contact details of salons and stylists that are registered with Strands of Love in their area but are not held responsible for any work done by the salons, that clients are not happy with.

We kindly urge you, that if you are not happy with the work your salon has done, that you will discuss it with them and give them the opportunity to fix any work which you are not satisfied with.

We are proud to work with the best salons in South Africa. They are passionate and professional and would go out of their way to ensure their clients are satisfied and happy. If this has not happened, please contact us and give us the opportunity to refer you to another salon.

When purchasing Strands of Love Hair Extensions through a salon, please remember we only exchange items within 7 days after the purchase date. The hair needs to be in its original packaging and in a perfect unused condition.

Once the hair has been installed, hair cannot be exchanged.

No exchanges are allowed on custom orders.

We have a no refund policy (only exchanges), so please look after your hair extensions with love and care, and remember to use the correct hair products.

We pride ourselves that we have some of the best hair stylists in this country on our books. Book a free consultation with them today!