Terms and Conditions

Terms & Conditions - Hair Extensions

Please note that Strands of Love does not take responsibility for any hair extension installations, hair extension maintenance, haircuts or colours done by any salon, hair stylist or hair extensionist. We are the supplier of the products only.

We send clients the contact details of salons and stylists that are registered with Strands of Love in their area but are not held responsible for any work done by the salons, that clients are not happy with.

We kindly urge you, that if you are not happy with the work your salon has done, that you will discuss it with them and give them the opportunity to fix any work which you are not satisfied with. 

We proudly work with the best salons in South Africa. They are passionate and professional and would go out of their way to ensure their clients are satisfied and happy. If this has not happened, please contact us and give us the opportunity to refer you to another salon. We have some of the best hair stylists in this country on our books. Book a free consultation with them today. 

When purchasing Strands of Love Hair Extensions through a salon, please remember we only exchange items within 7 days after the purchase date. The hair needs to be in its original packaging and in a perfect unused condition. 

Once Strands of love hair extensions has been installed, the hair cannot be exchanged. No exchanges are allowed on custom orders. 

We have a no refund policy (only exchanges), so please look after your hair extensions with love and care, and remember to use the correct hair products. 

If products are used that is not recommended by Strands of Love, no refunds or replacements will be done. 

Please keep in mind that NO KERATIN/ PROTEIN is allowed to be used on hair extensions. 

If a problem arises with your hair extensions, Strands of Love must be notified within 8 weeks of wear, otherwise, no refunds or replacements will be done. 

Refunds or replacements are only done when a batch/factory fault is detected. 

Terms & Conditions - Company

In using the Strands Of Love website you are deemed to have read and agreed to the following terms and conditions: 

No purchases or collections at the Strands of Love offices will be allowed by hair stylists or the public. Only online purchases are permitted.

Returns & Exchanges
If you have have purchased the incorrect colour or length, and would like an exchange, please notify us within 7 days by sending an email to info@strandsoflove.co.za with your order number and date of purchase. 

Only exchanges are allowed. No refunds will be done. 

We only exchange products that are unopened, unused and still in its original condition and packaging. 

Strands of Love must receive the product up for exchange back, before a new product can be sent out. 

Courier rates apply to all exchanges.

Please allow 3-5 working days for orders to be delivered depending on your location (delivery to rural and outlying areas take longer)For exchanges Strands of Love must be notified within 7 days of your purchase, and returned to us within 14 days of purchase using The Courier Guy courier service. 

All hair care items (eg shampoos and conditioners) are final sale and can not be refunded or exchanged. 

With regards to exchanges and returns, Strands of Love (Pty) Ltd, assumes no responsibility for the loss or damage of merchandise by a carrier handling the returned shipment. 

Sale items purchases by customers are final and can not be refunded. You may exchange it for products of the same price value at that moment in time. 

If you detect any problems with your extensions within the first 2-3 months of wear, please notify us by sending an email customercare@strandsoflove.co.za

Shipping and Payment 
Strands of Love take no responsibility for incorrect shipping information or other details/information provided by you, the customer. 

All orders must be placed on the Strands Of Love website and paid via Payfast (Instant EFT, Creditcard, Debitcard) or Zapper (QR Code scanning with Mobile App). NO EFT's are accepted as payment.

Strands of Love can not be held responsible for any damage caused to your hair extensions, own hair, or yourself, due to the improper installation or any work done by a salon, hair stylist or person, and are not liable for any defects, damages, or misuse of products. 

All stylists and consumers agree that Strands Of Love (Pty) / strandsoflove.co.za can not be held liable for allergic reactions, skin irritations, dissability, or death caused by products where the ingredients are marked on the packaging or ingredients of which Strands Of Love was unaware of or not informed by, by the supplier or manufacturer. 

Strands of Love can not be held liable for any costs associated with the installation or removal of products or hair extensions. 

If any work done by a salon, hair stylist or extensionist is not up to standard, please contact your salon or stylist who did you installation and notify us by sending an email to customercare@strandsoflove.co.za. 

We have made every effort to display colours on our website as accurately as possible of all our products. We cannot guarantee that your computer monitor or mobile phone will display the colours exactly the same as the actual colour of the hair. The type of screen you use, make, model, the sunlight and even screen brightnes can have an influence on what is seen on the screen. Strands Of Love can not be held liable for a colour mismatch or any costs associated with exchanges, returns or shipping with regards to the colour of hair extensions you purchased. 

Prices indicated on our website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. 

At the event of when a product is sold out, Strands of Love has the right to cancel the order and refund any amount paid by the payment method we choose. Strands of Love shall also notify the customer of equivalent replacement products first. 

When purchasing hair extensions form Strands of Love you hereby agree that you have read and understood the aftercare instructions on our website strandsoflove.co.za and will follow the instruction provided. 

You hereby agree that you will only use Strands of Love recommended products on your hair extensions. 

The entire content published on this Site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of strandsoflove.co.za, Strands of Love (Pty) ltd.