Refund policy

Returns & Exchanges 

If you have purchased the incorrect colour or length and would like an exchange, please notify us within 7 days via admin@strandsoflove.co.za and return the product to us within 14 days of purchase. Please send an email with your order number, date of purchase and the colour and length of the product you would like to exchange it for.

No refunds are given before the product have been received back at our Strands of Love Head Office and inspected by our personnel to see if the product or hair have been used or damaged.

Please allow 3-5 working days for orders to be delivered depending on your location (delivery to rural and outlying areas take longer).

All hair care items (eg shampoos and conditioners) are final sale and can not be refunded or exchanged.

Sale item purchases by customers are final and can not be refunded. You may exchange it for products of the same price value at that moment in time.

With regards to orders, exchanges and returns, Strands of Love (Pty) Ltd, assumes no responsibility for the loss or damage of merchandise by a carrier handling the returned shipment.

If you detect any problems with your extensions within the first 8 weeks of wear, please notify us by sending an email customersupport@strandsoflove.co.za.